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An infuriatingly humble social media geek and Director of Customer Service for web hosting company A Small Orange.
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Tweets
- http://t.co/0KX218xV Don't Jaywalk in Detroit http://t.co/69PEYODk | The video wasn't from Detroit. Stop saying it happened in Detroit.
- Your Coffee Addiction At Work May Add Years To Your Life http://t.co/mmMsHz1o | They took cigarettes, sugar.. thanks for leaving coffee!
- Catholic University Drops Student Health Insurance Rather Than Pay for Birth Control http://t.co/RonSej0c
- Great Businesses Don't Start With a Plan - Anthony Tjan - Harvard Business Review http://t.co/PuWV8IF4
- Why Nikola Tesla was the greatest geek who ever lived - The Oatmeal http://t.co/TYUi5gJF
- George Lucas pushes low-income housing option http://t.co/xieAGHSA | I nominate this for Most Epic Troll of the Year.
- Empathy: The Most Valuable Thing They Teach at HBS - James Allworth - Harvard Business Review http://t.co/ZQlfONRD
- Why Strategies Go off the Rails - Ron Ashkenas - Harvard Business Review http://t.co/t2V0Az6W
- 10 Extremely Weird Reasons For Quitting A Job People Have Actually Used http://t.co/LiYcDhnd
- Louis Vuitton Demands Counterfeit Websites be Delisted, Shutdown by Registrars | Web Host Industry Review http://t.co/r6Wgefs3
- They're wrong. (They weren't.) RT @heartwavesorg: My first thoughts when I found out that my child had a congenital heart defect were ____.
- Hillary Clinton Wearing No Makeup Is A Total Power Move http://t.co/fBWNWghh
- How Starbucks Trained Us All To Use Its Lingo, And Why It Improved Customer Service - The Consumerist http://t.co/MF4TOhw2
- Flex Time Is Great, But Is It More Important To Have A Flex Husband? http://t.co/3CqNnGMu | I love mine. Everyone should have one.
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Info
- SummaryCustomer Experience Evangelist with with broad experience in all aspects of the customer service cycle. Direct experience with new technologies, social media, and primarily focused in the technology/web hosting industry.
I'm especially passionate about socially aware companies that value their employees' as integral contributors to the overall company culture, as well as organizations that strive to achieve customer service excellence by prioritizing the customer experience.Specialties: customer service, problem solving, branding and identity, customer engagement, web hosting, enterprise client management, employee management, employee engagement, budget management, establishment and enforcement of company policies, procedures, standards and best practices.Experience- Jun 2011 - PresentDirector of Customer Service / A Small OrangeProvides vision, strategic and tactical management of the Customer Service Department of A Small Orange, maintaining and operating a 24x7 high-performance, highly-available web hosting customer service infrastructure.
Education-
1990 - 1994City University of New York-College of Staten IslandEnglish, Political Science
Activities: New York Public Interest Research Group
Additional Information-
Websites:
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Interests:web hosting, web development, socially conscious business, environment, progressive ideas, camping, rock climbing, swimming, greyhound rescue
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Resume
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Wall
- Don't have a plan for your web content? Read this:
- Some jQuery and JavaScript tools worth checking out:
- Feeling creative? Enter our new contest to win a brand new ASO pocket Moleskine and t-shirt! Check it out:
- New ASO blog post- Looking for the right font? Read this:
- Excellent article from Smashing Magazine on creativity:
- New ASO blog post: New to hosting with ASO or web hosting in general? Read this:
- Got a project you're dying to complete? Read this inspring article on how to get things done in small chunks!
- New ASO Blog post: Check out this month's Customer Spotlight!
- Ah, the beginning of a new week. Check out these facts on HTML5 video:
- Happy Mother's Day!
- Neat infographic creation tool worth checking out:
- Check out the ASO Weekly Digest, now stocked with bonus links that cover a certain topic. This week: Content Strategy.
- Happy Friday! Here's a tutorial on building custom WordPress widgets:
- New ASO blog post:
- Good morning! Here's an interesting project:
- Tired of the Book Of Faces? Follow ASO on Twitter!
- New ASO blog post: "Keeping Up With HTML5"
- Good morning! Here's some HTML/CSS resources worth checking out:
- New ASO blog post:
- Good morning! Here's a tool to help you keep your Gmail backed up:
- New ASO Blog post:
- Welcome to another Monday! Here's a few tips on speeding up your website(s)
- We've announced the winners of the WordCamp Austin contest!
- Hey, happy Friday! Google created an HTML/CSS style guide for developers:
