Director of Customer Service at A Small Orange
Internet | Austin, Texas Area, US
In the mid-nineties, I got my first technical support job by divulging the fact that I knew what a command line was. It was only the first five minutes of the interview, and by minute six I was filling out new hire paperwork to work at one of the first 50 Internet Service Providers in the United States. At the time, I thought I was just getting a cool tech job, but this first experience in an emerging field led to a lifelong passion for Internet Technology, the people that use it, and the people that work in the field.
After over 17 years in the Internet and hosting industry, I have developed an instinctive and reflexive understanding of what customers need and want from their providers. I have been lucky enough to have the experience of implementing what customers seek in a number of organizations while balancing the technical, financial, and legal needs of a variety of companies.
Operationally, I am dedicated to ensuring that technology companies humanize themselves to their customers while ensuring that employees make complicated technology accessible and understandable to the customers that need to utilize it to grow their businesses and extend their messages.